Software Rescue Case Study

STYMIE, an Australian-based platform, empowers students to anonymously report bullying and harassment in schools. To ensure the platform remains secure, reliable, and scalable, the client approached us to provide technical support, guidance, and ongoing maintenance.

Project Requirements

Our client's primary requirements for the project were twofold

Ensure smooth platform operation, implement updates, and resolve technical issues promptly to maintain continuous service.

Regularly update the WordPress core, themes, and plugins, perform backups, monitor performance, and provide monthly reports on the platform's status and improvements.

Our Approach

Jhavtech Studios provided a comprehensive support and maintenance solution tailored to meet STYMIE’s ongoing technological needs.

Technological Support

A dedicated team optimized the platform’s performance, implemented feature updates, and quickly addressed any technical issues.

Ongoing Maintenance

We ensured regular updates, performance monitoring, and prompt bug fixes to maintain a seamless user experience.

Initial Assessment

We conducted a thorough review of STYMIE’s architecture, plugins, and security, creating a tailored plan for immediate improvements and long-term maintenance.

Maintenance Process

Our monthly maintenance plan for STYMIE ensures security, performance, and stability through

Regular Updates

WordPress core, themes, and plugins are updated to prevent vulnerabilities.

Security Monitoring

Continuous monitoring and protective measures against potential threats.

Backup and Recovery

Regular backups to allow quick recovery from data loss or corruption.

Performance Monitoring

Tools track speed and reliability for optimal performance.

Detailed Reporting

Monthly reports on updates, performance, and resolved issues provided to the client.

Key Features

Improved Security

Continuous monitoring and timely updates protected sensitive student data from breaches.

User-Centric Features

Performance improvements and user-driven enhancements increased satisfaction and engagement.

Reliable Maintenance

Ongoing support provided peace of mind, allowing the client to focus on their mission.

Enhanced Stability

Regular updates and proactive maintenance minimized downtime for consistent incident reporting.

The collaboration resulted in a secure and reliable STYMIE platform, enabling seamless incident reporting for students. Regular updates and performance optimizations minimized downtime, while enhanced security measures safeguarded sensitive data. User-driven features boosted engagement and satisfaction, and monthly reports provided valuable insights for the client’s mission against bullying in schools.

Conclusion

Jhavtech Studios ensured the STYMIE platform remained secure, reliable, and user-friendly, enabling the client to provide a safe space for students to report bullying. Our support helped STYMIE continue making a positive impact in schools across Australia.